MIX Touring
MIX Touring was a mobile and remote Apple sales, support and consulting service for the live concert touring industry.
MIX functioned as a specialized team of Apple consultants that worked both backstage at large concerts and remotely to provide VIP-tier service and support for touring artists and their crews.
I launched the MIX service back in 2008 while I was still at MacSpecialist (check out our feature in Mobile Production Monthly for more info – full issue available here). It quickly gained popularity and shortly after it became MIX Touring in 2010, we developed a client list consisting mostly of top-grossing tours and a-list artists.
Artists & Tours Supported
Includes MIX division of MacSpeicalist and MIX Touring. Full list on bio page.
Services Performed
Although many of the projects that came through MIX were considered to be customized one-offs, we also performed quite a few standard IT functions. Here’s a list of commonly provided services:
- Mac tour support logistics (same-day and next day delivery of new, repaired or customized equipment to arenas, stadiums, venues, hotels, homes and even tour busses.)
- Mac concierge services for artists
- Apple product sales
- Mac setup and software configurations
- Apple hardware repair
- RAM and HD upgrades
- Lost data recovery
- Custom rack mountable Mac hardware builds
- Backup system deployment
- Remote software support
I opted to discontinue the MIX service in 2013 when I was offered a full-time position on a project with one clients. That position laid the groundwork for what later became Consonant Music.
Core Responsibilities
My core responsibilities at MIX Touring
- Negotiated an agreement with Apple for MIX's sales and service authorizations
- Negotiated new vendor, partner and distribution agreements
- Developed tour services menu and price structure
- Developed Echo (a mobile backup solution for tour managers)
- Developed Flux (a personal branding package for touring professionals)
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